Metric Dumps

Describes all the metric dumps that are available on a Daily basis via Webhooks or Email

Metric Name	Metric Version	File Formats	Description	Webhook Group	Webhook Version	Exportable from Dashboard	Deprecated
Agent Metrics Dump	1.0	File Format	Agent's overall performance	ANALYTICS_DUMP_FILE with Metric Type AGENT_ANALYTICS	1.0 & 1.1	No	No
Campaign Analytics Dump	1.0	File Format	Campaign's overall performance	No	N/A	No	No
Campaign Contact Summary Report	1.0	File Format	Detail of each audience (lead) within the campaign	No	N/A	Yes	Yes
Campaign Audience Report		File Format	Detail of each audience (lead) within the campaign	No	N/A	No	No
Daily Message Dump	1.0	File Format	All the chat interactions across all agents and leads	ANALYTICS_DUMP_FILE with Metric Type MESSAGE_DUMP	1.0	No	No
	1.1	File Format			1.1	No	No
Contact Summary Report	1.0	File Format	Details of leads created on a given day	No	N/A	No	No
Automation Aggregate Report	1.0	File Format	Automation's overall performance	No	N/A	No	No
Automation Execution Audit Report		File Format	Detail of each execution for an automation	No	N/A	Yes	Yes
CSAT Aggregate Report	1.0	File Format	CSAT's overall performance	No	N/A	No	No
CSAT Records	1.0	File Format	CSAT details per lead	No	N/A	No	No