Multiple WABA & Phone Numbers

Multiple WABA accounts and Multiple Phone Numbers in each WABA account.

Overview

Saleschat allows organizations to integrate multiple WhatsApp Business Accounts (WABAs) under a single organization. This feature is ideal for companies with multiple verticals, products or brands (divisions). Each WABA can have its own message templates.

Saleschat also allow Multiple Phone Numbers for a single WABA. This feature is ideal for companies who need to hand over multiple leads for the same contact to various locations and/or sales agents (branches). Each Phone Number will share the templates defined for that particular WABA.

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Use Cases

• Divisions (Multiple WABA)

  • A lending organization operating across different loan products like Personal Loans, Business Loans & Home Loans can setup separate WABAs for each loan product, ensuring customer queries are answered by the appropriate team with the relevant division.

• Branches (Multiple Phone Numbers for a Single WABA)

  • A lending organization that has a single loan product, for ex. student loan where multiple leads have to be created one for each child student although the contact for each lead is the same parent.

  • An organization with retail presence which needs to create multiple leads for a single inquiry such that each lead is routed to a distinct branch.

Contact Saleschat for any further information or clarification.

How does Activate / Deactivate Chatroom differ from Multiple WABA and Multi Phone

Activate/Deactivate Chatroom is useful for an organization

• in most scenarios will have a single lead for a phone number and multiple leads for the same phone number is an anomaly.

• They do not want different agents to speak to the same agents simultaneously and maintain only one active lead at a time.

• Or just that they do not want to invest in more than one phone number at the moment.

Alternatively if the organization would have multiple leads for the same phone number more often than not then they should use Multi WABA or Multi Phone or a combination of both as per their use case.

Chatroom lifecycle is enforced per WABA Phone Number.

How will Users see chatrooms across WABA?

Users will see all the chatrooms in a single Dashboard.

How do I create a chatroom for a specific WABA and Phone Number?

You can specify the WABA and Phone Number Ids that you want to use to create chatroom. Currently we allow only one chatroom per contact irrespective of any number of WABAs registered with us.

If you have any requirements, please reach out to us.