Apps on Saleschat

Build messaging Apps on Saleschat to automate conversations with leads

What is an App?

An app on Saleschat allows Enterprises to integrate their tools & applications with Saleschat. An app, based on the scope, can access data, converse with leads via Saleschat and allow agents to update records in their internal tools & applications.

Saleschat as a platform allows publishing and subscription of apps on Saleschat's app-platform and a middleware for apps to co-exist and seamlessly execute their operations along side humans

Examples:

1. App for Conversational AI

2. App for querying and updating the CRM

3. App for reminders and/or follow ups

What does an App consist of?

Workflows, Operations & Input Parameters

An app is made up of following components

1. Messaging Workflows

2. Operations

3. Input parameters for Operations

Examples:

Workflows:

• Fresh Inbound Lead Workflow

• After Hours Workflow

• Document Collection Workflow

Operations:

• Start Workflow

  • Input Parameters: workflow_id, lead_id

• Set up a follow up time for a lead

  • Input Parameters: lead_id

• Update the leads stage and disposition

  • Input Parameters: stage, disposition

Operation's Context

Each invoked operation will have access to

1. The lead and the lead's attributes

2. Chatroom participants (agent) and agent's attributes

3. Chatroom messages

How can an App be used?

Apps can only be used via the Operations that are defined by the App.

Operations can be triggered via

1. API

2. Campaigns within Saleschat

3. Automations within Saleschat

4. Human Agents using Saleschat

App Platform Capabilities

Saleschat's app platform handles multiple functionalities so that organizations can subscribe to multiple apps as well as to make sure that the human agent's experience is not affected.

1. Chatroom Locks - Free flow automated conversation need a complete handle on the chatroom for a given time duration.

2. Routing - Multi turn communication management between apps and leads

3. Messaging Workflow autonomous levels

   1. Fully autonomous - Messages sent without approvals

   2. Semi autonomous - Where agents approve the messages before being sent

4. Human Agent Handover

   1. Goals and Handoff criteria for the workflow

   2. Human agent capability to take over the on-going conversation

5. Access Control to data and messaging & additional permissions that can be approved by the subscriber

6. Governance - Spam control, content moderation etc.

7. Analytics